Refunds and transfers

Asking for a refund, or moving your seat

Last updated: 9 October 2026 · operated by DF5 Holdings LLC

Everything we sell shows its own refund and transfer terms on the checkout screen, before you are asked for a card. Those are the terms that bind your purchase, and they differ between a one-day workshop seat and a four-day lab place.

How to ask

1. Write to atibadesouza@clientattractionpros.com, from the address you paid with or telling us what it was.
2. Name what you bought and roughly when. A receipt number helps and is not required.
3. Say whether you want a refund or to move to a later date. A transfer is often the better answer, and we will say so if it is.

We answer within two working days. Where a refund is due it goes back to the card you paid with. How quickly it appears is your bank’s timing rather than ours, and is usually five to ten working days.

If we cancel or move an event

If we cancel, you choose: a full refund, or your seat moved to the next run. If we move the date and the new one does not work for you, the same choice applies. We cannot cover travel or accommodation you booked separately, so for an in-person event please read the booking terms of whatever you book.

Your statutory rights

Nothing here limits a right you have under the consumer law where you live. Where a local rule gives you more than we offer, the local rule applies.

Before you raise a chargeback

Write to us first. A chargeback takes weeks and removes the option of simply fixing the thing that went wrong, which is nearly always faster for both of us.